Refund and Returns Policy

Refund and Returns Policy



Welcome to HK Foods.
We value your trust and strive to deliver fresh, high-quality food products to your doorstep. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility
Due to the nature of food products, returns are accepted only under the following conditions:

  • You receive a damaged, defective, expired, or incorrect product.
  • The product packaging is tampered with at the time of delivery.
  • The issue is reported within 24 hours of delivery.

To request a return or replacement, please contact us with:

  • Order Number
  • Description of the issue
  • Product photos/videos

2. Non-Returnable Products
We do not accept returns or exchanges for:

  • Opened or partially consumed products
  • Products damaged due to improper handling by the customer
  • Perishable food items once delivered
  • Products purchased during special offers or clearance sales
  • Orders where incorrect shipping details were provided by the customer

3. Refund Policy
Refunds are processed only if:

  • The ordered product is unavailable after payment
  • A wrong or damaged item was delivered
  • The order was cancelled before dispatch
  • The return request is approved after verification

Approved refunds will be credited to the original payment method within 5–7 business days.

4. Order Cancellation

Before Dispatch
Orders can be cancelled before they are shipped by contacting our support team.

After Dispatch
Once the order has been shipped, cancellation requests may not be accepted.

5. Replacement Policy
If you receive:

  • Wrong product
  • Damaged packaging
  • Expired item

We may offer:

  • Product replacement, or
  • Refund/store credit based on availability and verification.

6. Refund Processing Time

  • UPI / Wallet Refunds: 2–5 business days
  • Debit/Credit Card Refunds: 5–7 business days
  • Net Banking Refunds: 5–7 business days

Processing time may vary depending on your bank or payment provider.

  • Access your personal information
  • Correct inaccurate information
  • Delete your data
  • Withdraw marketing consent
  • Restrict processing of your information

To request any changes, please contact us using the contact information available on our website.

7. Shipping Charges

  • Shipping charges are non-refundable unless the error occurred from our side.
  • In approved return cases, return shipping costs will be borne by HK Foods.

8. Contact Us
For any return, refund, or cancellation request, please contact:

Contact Us
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